A. Account

How do I create an account with RED8?

We make it hassle-free, fast, and simple to open your account at Red8. On the homepage of Red8 website, click on the " Join " button on the top right-hand corner of the page and you will be brought to the registration page, a 6 digit number is required to verify your phone number, complete the registration by simply clicking on the "Register" button.

Cannot open an account. What’s wrong?

Please ensure that all fields are accurately filled in, and the Username are correct. Alternatively, you may click on "Login" and select "Forgot Password," or you can reach out to us directly for assistance.

How do I close my account?

To close your account, the only available method is to directly contact Customer Support. We are more than happy to assist you in this process. You can reach out to us through Live Chat, which is the fastest and most convenient option.

B. Deposit

How do I deposit money to RED8?

Click on your balance in the top right menu, choose the deposit method, and enter the desired amount. Use only your own payment methods.

My deposit failed. What’s wrong?

We understand that sometimes deposits may encounter issues, and one of the common reasons could be related to the funding in your bank account. We kindly suggest verifying that your account has sufficient funds before making another deposit attempt. Should you require any further assistance, our dedicated customer service team is always available to provide you with the necessary support. Please feel free to reach out to us at any time.

I made a deposit but the funds were not credited to my account. What should I do?

No need to worry. Before reaching out to us, kindly ensure that the funds were deducted from your account. If the deduction occurred, please provide us with a copy of the transaction for further investigation on our end. Our team will be glad to assist you promptly.

I have made a deposit to RED8. When will the money be available in my account?

Processing time will depend on your chosen method. Deposits via automated payment solutions are processed instantly while Local Bank Transfer.

C. Withdrawal

How do I withdraw money from RED8?

• Log in and click on your balance at the top right corner.
• Click ’Withdraw’.
• Select the payment method you wish to withdraw with.
• Enter the amount you wish to withdraw, then click ’Withdraw’.
• The minimum withdrawal amount is MYR 50.

I have made a withdrawal from RED8. When will I receive my money?

Please wait while the withdrawal is in progress. Withdrawal may take up to 25 minutes to process.

Notes:

All transactions will be based on Banking processing time and policy. Please contact customer service support if funds are not received.

D. Bonus

What is a bonus?

An online casino bonus is a special offer or incentive given to players, which may include welcome bonuses, free spins, Rebate, and other perks. These bonuses are intended to reward players and enhance their overall gaming experience.

Where to find bonuses?

Under the "Promotions" section in your account, you can discover seasonal promotions and various types of bonuses, along with their respective terms and conditions.